Zelaia Campsite
To answer
all your questions!
all your questions!
Prepare your stay at our Ascain campsite with peace of mind…
Practical information, frequently asked questions
and downloadable documents can be found here.
Practical information
Information and reservation
+33 (0)5 59 54 02 36
Campsite opening dates
From 22 March 2024
to 3 November 2024
to 3 November 2024
Reception hours
In high season
Monday, Thursday, Friday, Sunday: 9:00 a.m. – 12:30 p.m. / 3:30 p.m. – 7:00 p.m.
Tuesday, Wednesday: 9:00 a.m. – 12:30 p.m. / 2:00 p.m. – 7:00 p.m.
Saturday: 8:00 a.m. – 12:30 p.m. / 3:00 p.m. – 7:00 p.m.
Out of season
Tuesday to Saturday: 9:00 a.m. – 12:00 p.m. / 2:00 p.m. – 6:00 p.m.
(reception closed on Sundays and Mondays)
Documents to download
The most frequently asked questions
Reservation
01How to make a reservation ?
02When is the balance payment due?
03How can I cancel my reservation?
04Can I make a reservation request via email?
05Without cancellation insurance, will I be refunded in case of cancellation?
Arrival
01What is the check-in and check-out time?
02What should I do if I arrive late?
03Can I arrive on any day of the week?
Services
01Is there internet access (WIFI)?
02Can we rent bikes on-site?
03Is the restaurant accessible to external guests?
PRM
01Is the campsite adapted for PRM?
Leisure activities
01Are swim shorts allowed in the pool?
02Is the pool heated?
03Are visitors allowed?
04Are there activities in the off-season?
Accommodations
01Can we choose our pitch?
02Is there a TV in the mobile homes?
03Are bed linens and towels included?
Inventories
01Is there an inventory check upon arrival and departure?
Pets
01Do you accept pets ?
01What should I do if I haven’t found the answer to my question?
How to come ?
By the road
By highway, take the A63 exit towards St-Jean-de-Luz Nord, then towards Ascain. In Ascain, take the D4 towards Urrugne – Col d’Ibardin. The campsite is 2 kilometers away.
By the train
The nearest train station is St-Jean-de-Luz, 6 kilometers from the campsite.
Par flight
The nearest airport is Biarritz Airport, 25 kilometers from the campsite
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